About Kataru

Kataru is a customer-experience firm with an unusual shape. We do three things that most companies buy from three different suppliers: we design the experience, we run it, and we build the technology underneath it. Advisory, Business Services and Labs are the three, and they connect on purpose.

The name is the point. Kataru (語る) is Japanese for “to tell, to relate” — the thing a customer does every time they call, message or complain. Our whole method starts from taking that literally: every customer is telling you something, and most organisations are not set up to hear it.

We were founded in 2011 in Atlanta. Today we are around 1,400 people across seven offices in three regions, with six operated contact centres, answering in English, French, Spanish and more.

More about the firm

• Our offices →
• Leadership — profiles publishing shortly.
• History — the 2011–2026 story, publishing shortly.