Every customer is telling you something.
Kataru is a customer-experience consultancy that also runs the contact centres it designs. We help organisations hear what customers actually say — and rebuild the experience around it.
Three ways we work — and they connect
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Advisory
We diagnose the customer experience and design what it should be — the journeys, the operating model, the technology behind them.
Kataru Advisory → -
Business Services
We run contact centres — our own, across six countries — for organisations that want the design and the operation from one team.
Kataru Business Services → -
Labs
We build the automation and applied-AI that makes the experience work — and we run it in production, not a slide.
Kataru Labs →
We design it, and we run it
Advisory-only firms hand you a blueprint and wish you luck. We hand you the blueprint and the people who operate it — consultants who have run contact centres, and contact centres run by consultants. It is an unusual shape for a firm, and it is deliberate: advice that has to survive a Tuesday afternoon on the phones is different advice.
Our thinking
We publish what we actually believe about customer experience — plainly, with a point of view, and without selling. A predictable rhythm of useful writing, not a wall of announcements.
The firm, in facts
- 2011founded, in Atlanta
- ~1,400people
- 7offices, 3 regions
- 6delivery centres
- EN FR ESand more, answered in-language